By placing your order, you confirm that you have read "About Us" page and "Shipping" page and that you accept and understand the statements. There are no refunds or exchanges. All sales are final. However, we can replace your badly damaged/scratched non-playable disc (1 disc per movie title) for free. Will be shipped via first class mail free of charge. Keep in mind that we use high-quality DVD-R discs only, and it very unlikely that it will not be compatible on your DVD player. But there is no guarantee that the discs will play perfectly. The most likely cause of issue goes both ways, the DVD-R and the DVD player. Some DVD players cannot read some brands of DVD-R correctly. We cannot purchase every brand of DVD-R for every customer. We recommend the Philips DVP642 DVD Player, it has played every type and every brand of discs we have put into it. It can be purchased at Walmart or CircuitCity. It is a very popular player and can be Region Free hacked using the remote control. We test each discs we make for you before we ship. We have 10 different DVD players that plays all of our discs just fine. Please check your player for compatibility with DVD-R before ordering from us. The majority of purchases have had no issues with our discs. . Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations, including exports and re-exports control regulations. If you do not agree to these terms, do not use this site.